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Team Managers (Customer Experience Leaders)
You know just how important it is to put the customer at the heart of everything you do. But can you help other people do the same?
It’s a simple enough question. But, as an experienced customer centre professional, you know the answer isn’t always so straight-forward. Getting it right every time, for every customer – whatever their query – isn’t something that just happens. It takes award-winning training. Real determination. Plenty of persuasion. And, of course, someone who can really lead by example.
Able to engage, motivate, coach and inspire your team to always give their very best, you’ll be quick to guide those that need help and just as quick to celebrate everyone’s successes. You’ll also ensure every member of the team has the right blend of skills to deal with any aspect of a call. So, whether it’s a call about billing issues, services or technical problems, everyone will have what it takes to resolve the customer’s query first time – and, of course, exceed their expectations.
Likely to already have some coaching experience, you’ll definitely be someone who always wants to make things better and can help others put new ideas into practice. You’ll also have solid team leadership experience gained in a contact centre, including objective setting and the creation of development plans.
Above all though, you’ll get a real sense of pride from watching your team flourish. And, just as importantly, you’ll pride yourself on delivering what you’ve promised – enjoying the sense of ownership you’ll have from taking responsibility for delivering your own KPIs.
The Application Process
- Your first step is to apply online.
- We’ll then give you a call for a telephone interview.
- If we believe you have what it takes, we’ll invite you along to one of our assessment centres.
- Your day at our assessment centre will involve a personal presentation, some role plays, and a one-to-one interview.
Sorry there are currently no vacancies for this role.